Job Description
Now Hiring: Service Writer – Be the Voice of a Trusted Local Shop
Great Hours. Great People. Solid Reputation.
About Us
Duncanville Automotive & Muffler has been family-owned and operated for over 45 years. As a Costco Preferred Automotive Shop , our customers trust us to deliver honest service, every time. We treat people right—both customers and employees—and that’s why our shop runs on repeat business and referrals.
Position Overview
We’re looking for a personable, organized, and motivated Service Writer to join our front office team. You'll be the first point of contact for walk-in and phone customers—helping them understand their vehicle needs, building trust, and making sure their service experience is smooth from start to finish.
What You'll Do:
Greet customers with professionalism and a friendly attitude
Answer phones and respond to service inquiries
Help customers understand their repair and maintenance needs
Educate customers on the benefits of regular service schedules
Record customer and vehicle information accurately
Schedule, reschedule, and manage service appointments
Follow up with customers via phone and email
Collaborate with techs and management to keep everything running smoothly
What We're Looking For:
2+ years of experience in automotive service, repair, or sales
Service Writer or Service Advisor experience strongly preferred
Solid knowledge of the automotive industry and repair terminology
Ability to break down complex repair concepts for everyday customers
Moderate computer skills (writing estimates, scheduling, basic POS systems)
Strong organizational skills and attention to detail
Excellent interpersonal and communication skills
Hours:
Monday–Friday | 8:00 AM to 6:00 PM
❌ No weekends – enjoy your life outside the shop
If you're someone who thrives in a fast-paced, people-first environment and takes pride in honest work, we want to hear from you. Apply today and grow with a shop that’s built to last.
Salary of $800 to 1,200 plus a performance bonus at end of the month.
Company DescriptionDuncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.
Duncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.
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