Job Description
Job Description
Department
Technology Department
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Computer Technician - IT
Reports to
Gonzalo Quezada
Title
Systems Engineer
Position type:
Full time
Part time
Contract
In house
Shift hours: 40 weekly
Operating: Monday to Sunday: Rotating
Extent
No extent
General purposeProvide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service.
RESPONSIBILITIES AND COMPETENCES- Respond to queries that are generated by clients or employees of our institution.
- Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed.
- Create or manage the virtual platforms that exist in the company and the users or emails that are used for work.
- Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them.
- Manage the network of internal servers that are owned.
- Create manuals that determine the performance of the devices that are available in the company.
- Create an inventory of the products that are served by the technical support area.
- Create backup copies in the areas that need it and keep the computer virus-free and out of danger.
- Manage the internet connectivity and telephone services of the company.
- Develop training with basic aspects for the institution's staff.
- Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS- Experience in support work (HelpDesk)
- Experience with computer hardware work.
- Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems)
- Trained to work under pressure and able to respond to high volume of work.
- Ability to work in a team.
- Good verbal and written communication, interpersonal and problem solving.
Academic requirements- University or technical studies in the computer science area.
DEMANDS- I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions
- Exposed to use of computerized equipment at all times to perform its functions
- Vision, speaking and listening are required to perform their functions and capable of being understood
- Be available to work overtime in cases of operational need that may be required
- Travel requirement if necessary, to the Dominican Republic facilities
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928
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