Dispatch Coordinator / Service Call Dispatcher Job at Source 1 Solutions, Clearwater, FL

cG45aStsdkdxQ3ZBWVZ1TUhPME44ai9kNGc9PQ==
  • Source 1 Solutions
  • Clearwater, FL

Job Description

Role Summary

The Service Dispatcher ensures customer requests are acknowledged quickly and routed to the right technician at the right time. This role is administrative (no technical troubleshooting required) and focuses on queue monitoring, scheduling, communication, and SLA adherence across a managed IT service desk.

Role Tasks

  • Monitor intake channels (phone, shared inboxes, ticket queues) and create/validate tickets with accurate contact, site, category, and priority.
  • Dispatch & schedule technicians based on availability, skills, location, and SLA/priority; coordinate calendars and send confirmations.
  • Acknowledge all requests promptly, set expectations/ETAs, perform follow-ups, and handle reschedules.
  • Prioritize work (P1/P2 incidents, outages, VIPs) according to playbooks; escalate to the Service Desk Coordinator/Team Lead when thresholds are met.
  • Maintain clean data : required ticket fields, time entries present, work types/board/status set correctly, correct client/site mapping.
  • Track real-time status of technicians (in call, onsite, remote, in transit), proactively re-balance assignments to protect SLAs.
  • Coordinate logistics for onsite dispatch (access instructions, point of contact, vendor RMAs, shipping/pickup, parts availability).
  • Close tickets administratively (confirmation of resolution, documentation present, customer follow-up sent, surveys triggered).
  • Contribute to playbooks/SOPs ; suggest improvements to intake, triage, and dispatch workflows.

Role Recommendations

  • 1+ year in dispatching, scheduling, call center, coordinator, or receptionist roles (MSP/service desk experience is a plus but not required).
  • Clear, professional phone and written communication ; calm under pressure and customer-centric.
  • Multi-tasking & prioritization skills; comfortable juggling phones, inbox, and live board simultaneously.
  • Experience with ticketing/scheduling tools (Microsoft Dynamics/ConnectWise Manage preferred; other tools acceptable).
  • Proficient with Microsoft 365 (Outlook, Teams, Excel); typing speed ≥45 WPM .
  • Schedule flexibility to cover an 8-hour shift between 7:00am–7:00pm ET
  • High school diploma or equivalent; background check required.

Job Tags

Full time, Shift work,

Similar Jobs

Spray Products Corporation

Chemical Plant Operator Job at Spray Products Corporation

 ...Job Description Job Description Description: Reporting to the Batching Supervisor, the Chemical Plant Operator is responsible for mixing/blending of materials, operation of process equipment, and related duties. They will maintain production records and ensures... 

Dassault Falcon Jet Corp

Summer Intern - Document & Drawing Digitization Job at Dassault Falcon Jet Corp

 ...Job Description Job Description JOB SUMMARY: This is a 2026 summer internship in our Facilities department. The Facilities Intern will work with the Facilities Engineer to fully understand department processes, functions, and goals to develop a plan that can be... 

Serra Champaign

Serra Champaign - General Application Job at Serra Champaign

 ...Illinois* Indiana* Ohio* Tennessee* New Jersey* ColoradoBrands Acura Land Rover Audi Lexus BMW Mazda Buick-GMC Mercedes-Benz Cadillac Nissan Chevrolet Porsche CDJR Subaru Ford Toyota Honda Volvo Jaguar VW Kia Combining the... 

Saint Luke's Hospital of Kansas City

Registered Nurse (RN) - Residency Med Surg Float Job at Saint Luke's Hospital of Kansas City

 ...available for select med surg RN Residency night shift positions!!! Excellent opportunity for...  ...! Full-Time; nights position! (We have day shifts available as well if you prefer)...  ...center! Accountable for utilizing the nursing process. Responsible for performing patient... 

Pursuit Collection

Baker Job at Pursuit Collection

 ...beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests...  ...training preferred ~ Ability to accurately plan, cost, and manage food costs & controls ~ Work-ethic and commitment to the team and...